Is it enough to acknowledge that you made a mistake if you aren’t willing to make it right? That doesn’t seem all that helpful.
Before we left for our vacation, I contacted my cell phone provider, asking them to put a roaming package on my phone. It’s a good package, and I often use it when I’m in the States.
It was quite a surprise when my bank let me know they had just processed my monthly payment of $6,959.03. Cough, cough, choke, choke.
Our administrator reached out to Bell, who confirmed that instead of putting the package on my phone number, they put it on Pastor Stefan’s. Oops.
They had no problem acknowledging that it was their mistake, that was three weeks ago, and to date, they haven’t processed the refund, and when we’ve reached out, they get testy and tell us it is complicated and that we are in the queue.
And it’s annoying but somewhat expected. After all, it’s Bell.
When we hurt someone in our personal lives, even if we acknowledge we were wrong, it often takes an apology and an attempt to make it right to restore our relationship. And our personal relationships are a whole lot more important than my relationship with Bell.
Have a great week, and remember: To see what is really possible, you will have to attempt the impossible.